- Website
- www.zoom.com
- Headquarters
- San Jose, California, USA
- Founded
- 2011
- Ticker
- NASDAQ:ZM
Zoom Communications was founded on April 21, 2011 by Eric Yuan, a former Cisco Webex executive, originally as Saasbee. It became Zoom Video Communications in 2012 and Zoom Communications in November 2024, describing itself as an “AI-first work platform for human connection”. It is headquartered in San Jose, California, and listed on Nasdaq as ZM in an IPO on April 18, 2019.
Numbers (Wikipedia)
- About $4.67 billion revenue and $1.01 billion net income for the fiscal year ended January 31, 2025; 7,412 employees.
Customer experience products
Zoom’s page for Zoom Contact Center describes a cloud contact centre combining voice, video, chat, SMS, email and social, with Virtual Agent, AI Expert Assist, Workforce Management and Advanced Quality Management, and cites customer-reported results such as a 90% reduction in call abandonment at one customer. These are vendor and customer claims. At Zoomtopia in October 2026 it announced a Unified Context Layer for human and AI agents.
History
A bid of about $14.7 billion for contact centre company Five9 was rejected by Five9 shareholders in September 2021. It cut about 15% of staff in February 2023, acquired Workvivo in April 2023 and BrightHire in 2025.