- Website
- www.genesys.com
- Headquarters
- Menlo Park, California, USA
- Founded
- 1990
Genesys sells customer experience and contact centre technology to mid-sized and large businesses, in cloud and hybrid forms. Wikipedia says it was founded in 1990 by Gregory Shenkman and Alec Miloslavsky, is headquartered in Menlo Park, California, and is privately held by Hellman & Friedman, Permira and Technology Crossover Ventures. Tony Bates is chairman and chief executive.
Size (Wikipedia)
- $2.0 billion revenue (2022) and more than 6,000 employees (2023).
Products
Genesys Cloud CX (formerly PureCloud), Genesys Multicloud CX (formerly Genesys Engage and PureEngage) and Genesys DX, a digital engagement product combining CX with AI.
History
- 1997: IPO on Nasdaq as GCTI; late 1999: Alcatel acquired Genesys for $1.5 billion.
- 2012: Permira and TCV bought it from Alcatel-Lucent for $1.5 billion; 2016: Hellman & Friedman bought a $900 million stake, valuing it at $3.8 billion.
- December 2016: acquired Interactive Intelligence for $1.4 billion; May 2019: Tony Bates became chief executive.
- March 2021: announced the acquisition of Bold360 from LogMeIn; January 2024: acquired Radarr Technologies.