Product

Zendesk customer service software

A call center with operators at workstations
Photo: ILRES -- Call Center by Thomas Crépon, CC BY 4.0, via Wikimedia Commons
Pricing
Subscription

Zendesk’s service page describes AI-powered customer service software that connects AI, agents, knowledge and workflows in its Resolution Platform to resolve customer requests across channels.

Components listed

  • Customer Service for enquiries across channels, Employee Service for internal support and a Contact Centre for calls and other channels.
  • AI agents that resolve issues on any channel, and Copilot, an AI assistant for service teams.
  • Quality assurance that scores human and AI agents automatically, and workforce management for forecasting and scheduling.
  • Email, voice, messaging, social, live chat, a help centre and ticketing, with analytics, workflow automation and a customisable platform.

Claims on the page

Zendesk says its AI agents can “Automate 80% or more of interactions”, cites 1,800+ marketplace apps and offers a 14-day free trial. A customer testimonial reports staffing costs cut by over 50%. These are vendor and customer claims and are not independently verified.

Vendor

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Sources

  1. Zendesk: Customer service software (opens in a new tab) Primary source

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