Developing
Most figures are vendor-reported. The article reports no list-price changes.
In 60 seconds
- Khoros, owned by IgniteTech since May 2025, finished rolling out Khoros Communities 26.5 on September 23 and 24, 2026 and offers free migration to Aurora AI through the end of 2026.
- Atlassian moved its forums from Khoros to Higher Logic Vanilla on September 22; it says over 99.5% of topics and replies migrated and were validated, and the forums were read-only for at least 10 days.
- PTC moved 15 years of community history from Khoros to Gainsight in three months; Gainsight says it has completed more than 25 Khoros migrations.
- Gartner-cited community inquiries rose 33% from April 2025 to March 2026.
Impact Layer
- What changed
- Large vendors' community platforms are being replaced, and Khoros is using free migration to keep Classic customers.
- Why it matters
- A forum migration has real costs in downtime, SEO and member loyalty, and vendors are competing on migration help.
- Who is affected
- Community managers, support leaders and teams that use a Khoros Classic forum.
- Martech stack area
- CMS, Customer Experience
- Stack impact
- If you run a community, ask your vendor for migration terms, read-only periods and redirect plans before the end of 2026.
- Business impact
- Low From CX Today; the migration success figures are vendor claims. Gainsight's September releases and MCP server (beta) are also described.
- Related technologies
- What to watch
- Community vendors' pricing and MCP support, and Atlassian's remaining open issues.
CX Today’s October 11, 2026 report looks at the market for online community platforms. It says the headline is not a price change: no list-price or contract-price change was reported. The pressure comes from migrations.
What happened
- Khoros (acquired by IgniteTech in May 2025) completed the rollout of Khoros Communities 26.5 on September 23 and 24 and offers free migration to Aurora AI for Classic customers through the end of 2026. It says it has powered more than 4,000 deployments since 2001 (self-reported).
- Atlassian moved its forums from Khoros to Higher Logic Vanilla on September 22 and says over 99.5% of topics and replies migrated and were validated. The forums were read-only for at least 10 days, and a September 29 update listed open issues.
- PTC moved 15 years of community history from Khoros to Gainsight in three months. Gainsight says it has completed more than 25 Khoros migrations (vendor-reported).
- Zoom completed its Common Room acquisition in July 2026, and Discourse released a built-in MCP server on September 18.
Context
Gartner-cited community inquiries rose 33% from April 2025 to March 2026. Gainsight’s documentation recommends capping category structures at three levels, or four at most; its Community MCP Server is in beta.
Our read
A migration is a project, not a switch. Ask for the read-only window, redirect handling and how old posts, accounts and badges move, then budget for member communication.
Sources
- CX Today: The community platform migration fight just got more expensive (opens in a new tab)
Source of all facts. The article reports no price changes; the migration claims are vendor-reported.