Marketing Operations

Viewpoint: adding AI or headcount won’t fix a marketing skills gap, citing Gartner and an Optimizely-commissioned study

Developing

The Optimizely study is vendor-commissioned; budget benchmarks come from the author's earlier article and the 12-versus-40 campaign example is illustrative.

A person sitting outdoors on grass beside a bicycle
Photo: Oslo - sketching Akershus Fortress with pencil and paper by Jorge Franganillo, CC BY 4.0, via Wikimedia Commons

In 60 seconds

  • Gartner 2026 CMO Spend Survey (401 leaders): labour's share of marketing budgets rose from 21.9% to 24.5%; 38% named a lack of internal AI expertise as the top barrier.
  • Optimizely-commissioned Savanta study (2,003 leaders): 76% spend at least three hours weekly correcting AI output and 54% say leadership underestimates it.
  • Another Gartner survey: 56% of CMOs lack the budget for their 2026 strategy.
  • Advice: diagnose the gap, then fix skills first; budget training at 15% to 20% of annual licence cost and one operations role per three to four core platforms.

Impact Layer

What changed
A practitioner links AI adoption to review workload and argues for skills before headcount.
Why it matters
AI can increase output and review work at the same time, so teams may not get the efficiency expected.
Who is affected
CMOs and marketing operations leaders planning 2027 teams and budgets.
Martech stack area
Marketing Automation, AI
Stack impact
Measure how many hours your team spends correcting AI output, and set a training budget before approving more licences.
Business impact
Low A contributed opinion piece on MarTech (owned by Semrush). The Optimizely study comes from a vendor that sells related software, and the budget benchmarks are not independently sourced.
Related technologies
What to watch
Independent data on AI review time.

Gene De Libero, principal at Digital Mindshare, argues in a MarTech column published October 16, 2026 that AI or extra headcount will not fix a marketing skills gap.

The data cited

  • Gartner 2026 CMO Spend Survey (401 marketing leaders): labour’s share of marketing budgets rose from 21.9% (2025) to 24.5% (2026); 38% named a lack of internal AI expertise and talent as the top barrier to AI-driven efficiency.
  • Optimizely-commissioned study by Savanta (2,003 marketing leaders): 76% spend at least three hours weekly editing or correcting AI output; 54% say leadership underestimates that effort; 39% are too busy managing workflows to think strategically; 46% worry AI will erode junior marketers’ skill development.
  • Separate Gartner survey: 56% of CMOs lack the budget for their 2026 strategy.

The advice

AI amplifies whichever gap a team has. Diagnose the gap by checking what reviewers correct, where work waits and by testing a month without a recurring project. If short on both, fix skills first, with training at 15% to 20% of annual licence cost (a $100,000 licence implies $15,000 to $20,000) and one process or operations role per three to four core platforms.

Caveats

The 12-versus-40 campaign example is illustrative, and the budget benchmarks come from the author’s earlier article. Skills-first training takes months. The Optimizely study comes from a vendor.

Our read

Count the review hours before you add tools. That number is the first honest measure of AI cost.

Sources

  1. MarTech: Adding AI or headcount won't fix a marketing skills gap (opens in a new tab) News report ·

    Source for the cited surveys, advice and caveats.

Get MarTech Roundup in your inbox

What changed in marketing technology, why it matters, and what to do next.

We will email you to confirm. You can unsubscribe at any time.

Related stories