- Website
- www.genesys.com
- Pricing
- Enterprise / custom quote
Wikipedia describes Genesys Cloud CX, formerly PureCloud, as Genesys’s microservices-based contact centre software built on AWS. It sits beside Genesys Multicloud CX (formerly Genesys Engage and PureEngage), which runs on AWS, Azure and Google Cloud, and Genesys DX, a digital engagement product that combines CX with AI. The older PureConnect product is end-of-life.
Where it fits
Genesys sells to mid-sized and large organisations and was formerly named Genesys Telecommunications Laboratories. It is privately held. In October 2026, Microsoft’s new Contact Center Intelligence preview named Genesys as one of the third-party platforms it can overlay.
Not stated
The sources reviewed did not give prices, feature lists or customer numbers for the product, and Genesys’s own product page could not be retrieved for this profile. Check Genesys for current packaging.
Sources
- Wikipedia: Genesys (company) (opens in a new tab)
Source for the product names and architecture; the vendor page returned an error when fetched.
- CX Today: Microsoft CCI Challenges the Rip and Replace Contact Center Model (opens in a new tab)