- Website
- www.sprinklr.com
- Headquarters
- New York, New York, USA
- Founded
- 2009
- Ticker
- NYSE:CXM
Sprinklr provides a software-as-a-service customer experience management platform. Wikipedia says it was founded in 2009 by Ragy Thomas and is based in New York. Rory Read became president and chief executive in November 2024, and Thomas remains chairman.
Listing
- June 23, 2021: listed on the NYSE as CXM, pricing 16.6 million shares at $16 each, raising about $266 million at a valuation of roughly $4 billion.
- September 2020: Hellman & Friedman invested $200 million at a $2.7 billion valuation.
- 2025 revenue of $857 million and net income of $22.9 million, per Wikipedia.
Products, as the company describes them
Sprinklr’s product page lists 33 products across four suites: Service (contact centre and care tools), Insights (listening and research), Social (publishing and engagement) and Marketing (campaign, analytics and advertising tools), plus a unified platform that includes AI Studio. It says its AI engine is used across more than 30 digital and social channels. These are the company’s claims.