- Website
- www.sprinklr.com
- Pricing
- Enterprise / custom quote
Sprinklr’s products page describes 33 products across four suites plus a unified platform, and calls it “the only unified customer experience management (Unified-CXM) platform”.
The suites
- Service: Voice (CCaaS), live chat, conversational AI and bots, contact centre intelligence and automation, agent assist and a knowledge base.
- Insights: social listening, competitive insights, product, location and visual insights and media monitoring.
- Social: publishing and engagement, conversational commerce, ratings and review.
- Marketing: campaign planning and content marketing, analytics, advocacy and social advertising.
- Unified Platform: AI Studio, sandbox, integrations, APIs and active data retention.
AI features
An AI engine used across 30+ digital and social channels; AI Studio to build and retrain custom models without coding; AI Agents and a Copilot.
Claims
13+ channels for customer service, 70+ marketplace integrations and recognition in two Forrester Wave reports (Social Suites Q4 2024 and CCaaS Platforms Q2 2025), per Sprinklr. The page lists customer stories without outcome metrics.