Developing
No regions, general availability date, tiers, customer results or underlying model vendors were given.
In 60 seconds
- Harmony agents support prospecting, discovery, lead qualification, objection handling and warm handoffs to live reps.
- Call centre tools include predictive and power dialling, inbound routing, branded caller ID, consent and compliance controls and native CRM write-back.
- Smaller, task-specific models handle voicemail recognition, gatekeepers, data capture and objections.
- Head of Harmony Vitali Margolin says customers pay per minute and "I'm not here to replace your team."
Impact Layer
- What changed
- monday.com is entering voice AI for sales as a separate product, not an add-on to its CRM.
- Why it matters
- Outbound voice agents raise consent, disclosure and compliance questions that sales and legal teams must answer before using them.
- Who is affected
- Sales leaders, revenue operations and compliance teams.
- Martech stack area
- CRM, AI
- Stack impact
- If you pilot voice AI, check call consent and disclosure rules in each market, and test how well handoffs to humans work.
- Business impact
- Low Based on an interview reported by CX Today. The 200 ms figure is the company's claim, and pricing beyond per-minute, availability, customer data and compliance certifications are not stated.
- What to watch
- General availability, customer results and regulatory treatment of outbound AI calls.
CX Today’s Sean Nolan interviewed Vitali Margolin, Head of Harmony, for an October 19, 2026 report on monday.com’s new voice AI platform.
The product
- Harmony is built on technology from monday.com’s acquisition of OneAI and launched as a standalone product, not embedded in its CRM, with an initial focus on enterprise sales.
- Agents support prospecting, discovery, lead qualification, objection handling and warm handoffs to live reps.
- Call centre tools include predictive and power dialling, inbound routing, branded caller ID, consent and compliance controls and native CRM write-back.
- Smaller, task-specific models recognise voicemail, navigate gatekeepers, capture data and respond to objections.
Claims and pricing
Response time is about 200 milliseconds from audio input to audio output (company claim). In the interview, Margolin says customers pay per minute. Planned: expansion to SMS and to human agents on the same platform, with no dates.
Quotes
“I’m not here to replace your team.” “There’s no dial.” “Having a sales conversation is very different than having a support conversation.”
Not stated
Regions or a general availability date, plan tiers, the underlying model vendors, customer results, the terms of the OneAI acquisition and the certifications behind the consent controls.
Our read
Speed is a vendor claim. The questions that matter for outbound voice AI are consent, disclosure and what happens on handoff.
Sources
- CX Today: Introducing Harmony, the new voice AI sales platform from monday.com (opens in a new tab)
Source for the product, features, claims and what is not stated.