Marketing Operations

Viewpoint: chasing small performance gains has a creative cost, and metrics should only stay if they change a decision

Developing

One anecdote, no effect sizes or sample sizes; the author's views are his own.

A wall covered in sticky notes in a cafe
Photo: Wall of sticky note are seen in cafe by New editing editor, CC BY-SA 4.0, via Wikimedia Commons

In 60 seconds

  • The example: a quarterly social readout comparing clicks, and two hours of team debate over custom illustrations versus stock photos.
  • The team could not explain small performance differences, and a layout treated as a "winner" limited later creative work.
  • Each metric should tie to a specific decision; metrics that do not inform decisions should be dropped.
  • Audit reporting with three questions: what decision the metric changes, whether the insight justifies the effort and whether the goal has enough time to show progress.

Impact Layer

What changed
A practitioner argues for fewer, decision-linked metrics in creative reporting.
Why it matters
Over-reading small differences can narrow creative work without producing real gains.
Who is affected
Marketing operations, social and creative teams.
Martech stack area
Analytics, Content
Stack impact
Review your regular reports and remove any metric that no one has used to change a decision in the last quarter.
Business impact
Low A contributed opinion piece on MarTech (owned by Semrush) based on one team's experience; the recommendations are general and not tied to measured business outcomes.
What to watch
Your own audit of reporting.

Mike Ukstins, director of strategic accounts and managed services at Cella by Randstad Digital, argues in a MarTech column published October 21, 2026 that chasing small performance gains has a creative cost.

The anecdote

A quarterly social media readout compared clicks and sorted posts into categories. The team spent two hours debating custom illustrations versus stock photos, could not explain small performance differences, and treated a layout as a “winner”, which limited later creative work. No tool or dataset is named, and no effect sizes are reported.

The advice

  • Each metric should tie to a specific decision; drop those that do not inform one.
  • Data and creative judgement are both needed.
  • Audit reporting with three questions: what decision does the metric change, does the insight justify the effort and does the goal have enough time to show progress.

Caveats

The evidence is one team’s experience, not controlled testing. The recommendations are general.

Our read

A report nobody acts on is overhead. Cut it, or tie it to a decision.

Sources

  1. MarTech: The creative cost of chasing small performance gains (opens in a new tab) News report ·

    Source for the column's example, advice and caveats.

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