Person

Eric Yuan

Eric Yuan, founder and CEO of Zoom
Photo: Eric Yuan 2025 (cropped) by TechCrunch, CC BY 4.0, via Wikimedia Commons

Founder and CEO, Zoom

Eric Yuan is the founder and chief executive of Zoom Communications. Wikipedia says he moved to Silicon Valley in 1997 and joined WebEx as one of its first 20 hires, and became vice president of engineering at Cisco after Cisco acquired WebEx in 2007.

Career facts from the sources

  • 2011: left Cisco after management rejected his proposal for a smartphone-friendly video conferencing system, and founded Zoom.
  • 2019: Zoom went public through an IPO.
  • 2020: named Time Businessperson of the Year; 2025: elected to the National Academy of Engineering.

In the news

At Zoomtopia in October 2026, reported by CX Today on October 20, Zoom announced a Unified Context Layer for human and AI agents. Yuan said: “AI models are only as powerful as their understanding of your business, and that context makes all the difference.”

Sources

  1. Wikipedia: Eric Yuan (opens in a new tab) Other
  2. CX Today: Zoom Targets CX's Broken Context With Its New AI Layer (opens in a new tab) News report ·

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